Although AAA State of Play does not provide a warranty for any product directly, we help customers with any warranty claims should they exist with the appropriate manufacturer. The following warranties are the most current, although can be changed at any time without notice. Click on a link below to download the appropriate warranty.
Please email or call us to receive the most accurate and up-to-date copy of any product warranty.
Big Top Toys, Inc. warrants against failure of any moving part for a period of one (1) year. Sejaller further warrants all equipment sold will be free of defects in workmanship and material for a period of three (3) years. This warranty does not include any cosmetic issues.
The above warranty commences on the date of the purchase.
Outside the date of the warranty period, touch up paint and other parts are available for purchase. Please contact our office at 1-256-751-0933 or 800-368-8861 for further information and pricing.
Do not install any playground equipment over paved surfaces such as concrete or asphalt. The complete area, including space under and around all playground equipment, must be covered with impact-absorbing material. For guidelines and recommendations on the type and depth of surfacing materials, consult the 2016 Handbook for Public Playground Safety published by the U. S. Consumer
Product Safety Commissions, O"ce of Information and Public A#airs, Washington, D.C. 20207
ALL OF OUR EQUIPMENT IS SUITABLE FOR YOUNG CHILDREN, HOWEVER ADULT SUPERVISION IS REQUIRED!
Download PDF WarrantyReturns are at the vendor’s discretion, please contact us or reach out to your sales representative for more information.
Returns are at the vendor’s discretion, please contact us or reach out to your sales representative for more information.
Champion Sports only accepts returns or exchanges within 10 days of delivery.
Returns are at the vendor’s discretion, please contact us or reach out to your sales representative for more information.
Cancellations are only accepted with the approval of Freenotes Harmony Park. No merchandise shall be returned without a Return Goods Authorization number which is issued by customer service. Any authorized merchandise must be carefully packed and received in resalable condition. A restocking charge of up to 25% will be applied to all returned goods.
Returns are at the vendor’s discretion, please contact us or reach out to your sales representative for more information.
International Mulch Company (IMC) will not accept returns more than 7 days after delivery. Packaging must be factory-sealed. No open packages will be accepted for return. A 15% restocking fee will be charged on all returned products. Shipping charges cannot be reimbursed.
Returns are at the vendor’s discretion, please contact us or reach out to your sales representative for more information.
Returns are at the vendor’s discretion, please contact us or reach out to your sales representative for more information.
Returns are at the vendor’s discretion, please contact us or reach out to your sales representative for more information.
Purchases being returned to Percussion Play may be subject to a restocking charge of 30% of the net sale price, plus the original shipping cost for the item. Charges are excluding taxes and duties. Purchases must be returned at cost to the customer, and in a packaged condition suitable for resale. Agreements to restock orders must be confirmed in writing and Percussion Play may ask for photos of the packaged products to be provided before restocking is agreed.
Pierceton Rubber does not accept returns.
The material must be in perfect resalable condition. The customer would be responsible for the cost of the freight and for arranging the freight back to the Rubbercycle (Playsafer) facility. Once the material reaches the facility and it is not damaged and in resalable condition, a refund can be issued.
Putterman does not accept returns.
Sandlock Sandbox does not accept returns.
Returns are at the vendor’s discretion, please contact us or reach out to your sales representative for more information.
Zeager does not accept returns.
For warranty purposes, “lifetime” represents no specific term of years, but that Childforms® warrants to its original customer for as long as the original customer owns the product and uses the product for its intended purpose that the product and all of its parts will be free from defects in the material and manufacturing workmanship.
All warranties specifically exclude damage caused by vandalism; negligence, improper installation or improper use; changes in appearance resulting from weathering; dents, scratches or marring as a result of use. Warranty only valid if products are properly installed and maintained per Childforms® installation instructions and warranty card is completed and registered below:
WARRANTY REGISTRATION
To validate warranty of Childforms® products, the end user must complete the information below and return it to:
Childforms® Warranty Department
110 Charleston Drive, Suite 106 Mooresville, NC 28117
Cosmetic damage or defects, such as surface scratches, dents, fading, marring, or discoloration due to normal wear and tear from normal use. Damage due to “Acts of God”, such as flooding, lightning, hail, tornadoes, earthquakes, sandstorms and windstorms. Damage due to environmental factors, such as salt water, salt spray, windblown sand or other airborne emissions from industrial sources. Damage to Funtimbers™ due to issues such as scratches, dents, weathering, normal wear and tear, abuse, neglect, improper installation, being hit with lawn mower or weed eater, or being installed below grade.
For potential claims – email photos to customerservice@childforms.com. Warranty claims shall not include removal, disposal, loss of use, shipping or installation costs of the replacement product. Any replacement product shall carry the same limited warranty as set forth herein from the date that it is issued by Childforms®. Upon receipt of an eligible warranty claim and within a reasonable time thereafter, Childforms® will replace the Childforms® product determined to be nonconforming on a pro-rated basis at the then MRSP. Any replacement is subject to the examination of and written approval by Childforms® and is limited to the exclusions set forth below. Any replacements furnished by Childforms® in fulfillment of this limited warranty are only warranted for the unexpired portion of the original warranty. In the event a product manufactured by Childforms® does not conform to this guarantee, Childforms® liability shall be limited to supplying a replacement of the defective product or product part and Childforms® does not warrant its products against any product damage by the following: (1) Any misuse, tampering, or abuse by the end customer or any third party, (2) Exposure to or application of chemical compounds, including but not limited to cleaning solvents, (3) Abnormal weather exposure, (4) Alterations to or improper installation of any Childforms® product, (5) Physical loss, (6) Accident or negligence of the end customer or any third party, (7) Disasters including but not limited to fire, flood, wind, or lightening, and (8) installation of any size Funtimbers™ below grade. If the end customer discovers that any Childforms® product does not conform to the product’s specifications that were in effect at the time of purchase within its limited warranty period, the end customer must promptly notify Childforms® in writing within thirty (30) days of defect discovery. Upon investigation, Childforms® will determine the appropriate course of action and notify the end customer in writing of such determination. Childforms® makes no warranty in connection with the use of its products, whether express or implied, including the implied warranties of merchantability and fitness for a particular purpose, and of infringement, property damage, or personal injury. The direct purchaser of this product affirms that it has relied on its skill and judgment in selecting the product and determining appropriateness for its needs. No distributor, salesperson, dealer, retailer, or other representative of Childforms® has the authority to make warranties of fitness for a particular purpose or to change these warranties either orally or in writing. The limited warranties and performance of Childforms® shall be governed by the laws of the state of North Carolina, without reference to conflicts of law provisions. The direct purchaser agrees that any lawsuit relating to any matter arising under this limited warranty initiated by or on behalf of the direct purchaser, shall be subject to the exclusive jurisdiction in a state or federal court in the County of Iredell, State of North Carolina, United States of America. If the direct purchaser is located outside of the United States, the provisions of the United Nations Convention for the International Sale of Goods shall be expressly excluded from the terms of sale.
Under no circumstance may orders for play structures be canceled or returned. Customers will be responsible for return freight and a 25% restocking fee for items which may be returned. Items must be returned within 30 days in original packaging.
DOGIPOT® warrants to the original consumer purchaser that our DOGIPOT® brand products, namely Junior Bag Dispensers, DOGVALETs® , 10 Gallon Waste Receptacles and Aluminum Pet Signs will be free from defects in material workmanship under normal use for a period of two (2) years from the date of purchase.
DOGIPOT® may elect to repair or replace any defective DOGIPOT® product covered by our warranty. Our warranty does not cover defects caused by misuse, abuse, vandalism, negligence, alterations, environmental conditions, extreme weather conditions, or improper installation, storage or handling.
This warranty is only valid in the United States of America and Canada. Some states do not allow limitations on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so the above limitations or exclusions may not apply. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. To obtain performance under this warranty, the purchaser must contact the DOGIPOT® distributor and report, in writing all defects claimed and provide the product or photographs thereof. If you have difficulty obtaining assistance, write to DOGIPOT® , 2100 Principal Row ® , Suite 405, Orlando, FL 32837, call us at 800.364.7681 or email us at info@DOGIPOT.com.
Returns are at the vendor’s discretion, please contact us or reach out to your sales representative for more information.
ECR4Kids guarantees the quality of all of our products. You can trust the quality and safety of our furniture and materials, providing the peace of mind that our products are made to last. We are committed to your complete satisfaction. If for any reason, you are not satisfied with the quality and workmanship of our products, simply return it within the first 30 days of purchase. We are here to service your needs and are working toward becoming one of your most trusted suppliers.
ECR4Kids warrants that its products shall be free of all substantial defects in original material and workmanship that may become evident within certain time constrains. This limited warranty does not cover apparent defects caused by abusive or abnormal use of the product, or failures resulting from inadequate inspection and maintenance. ECR4Kids may repair or replace, at its option, any portion of the product which proves to be defective under the terms of this limited warranty at no further cost to the buyer. Proof of purchase from an authorized dealer is required. Customer must present proof of defect in the form of images and/or actual defective product at the time of claim to ECR4Kids. ECR4Kids can and will request that defective product be presented for review at our discretion.
THERE ARE NO IMPLIED WARRANTIES OF FITNESS OR MERCHANTABILITY, AND THERE ARE NO OTHER EXPRESS WARRANTIES BEYOND THE WARRANTIES EXPRESSED HERE.
ECR4Kids shall be liable under this limited warranty only for the cost or, at its option, the repair or replacement of defective products. All incidental or consequential damages which may arise, including but not limited to business losses, personal property damage, and third party liabilities are hereby expressly excluded. Also expressly excluded under this warranty are glides/casters, vinyl/fabric upholstery material, damage resulting from sun/rain or weather, and ink based products.
| Category | Sub-category | ECR Warranty Period |
|---|---|---|
| Tables | Activity Table | 10 Years |
| Hardwood Table | 10 Years | |
| Media Table | 10 Years | |
| Resin Table | 10 Years | |
| Bentwood Table | 10 Years | |
| Open Front Desk | 10 Years | |
| Seating | Bentwood Chair | 10 Years (1 year on boots) |
| Ladderback Chair | 5 Years | |
| Resin Chair | 5 Years | |
| Stack Chair | 10 Years | |
| Benches | 10 Years | |
| Art | ALL | 1 year |
| 2 years | Climb/Crawl/Play (Feber) | 2 years |
| Sand & Water Play | 1 year | |
| Tunnels/Cubes | Lifetime | |
| Balance & Coordination | Lifetime | |
| Storage & Organization | Fold and Lock | Lifetime |
| Plastic Storage | Lifetime | |
| Storage Cabinet/Shelf/Rack | Lifetime | |
| Coat Locker | Lifetime | |
| Carts & Organizer | 2 year | |
| Lock and Roll | Lifetime | |
| Dramatic Play | ALL | Lifetime |
| Soft Zone | ALL | 1 year |
| Cots/Mats | Cots | 10 years |
| Rest Mats | 2 years | |
| Blocks & Manipulatives | ALL | Lifetime |
| Infant & Toddler | Infant & Toddler | 1 year |
| Literacy | ALL | Lifetime |
| Teacher Supplies | ALL | 1 years |
Please see individual product warranties for more information.
If you discover a defect in the materials or factory workmanship of the Equipment during the Warranty Period, you must promptly notify the company in writing. You must also include proof of purchase and purchase date, installation date or date of substantial completion. The Company will, at the Company's discretion, repair or replace the defective Equipment at no cost to you, except for shipping, insurance and installation costs, which shall be your responsibility.
This warranty does not cover any loss or damage caused by (a) improper installation of the Equipment, (b) use of the Equipment for purposes other than which it was intended, (c) disasters such as fire, flood, wind, and lightning, (d) unauthorized alterations or modifications to the Equipment, or (e) any other abuse or misuse of the Equipment.
The Company's liability under this warranty is limited to the repair or replacement of defective Equipment. Your sole and exclusive remedy against the Company shall be for the repair or replacement, at the Company's discretion, of any defective Equipment as provided herein. *IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RELATING TO, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE EQUIPMENT, INCLUDING AND WITHOUT LIMITATION, ANY LABOR AND/OR OTHER INSTALLATION EXPENSES INCURRED IN CONNECTION WITH THE REPLACEMENT OF THE DEFECTIVE EQUIPMENT WARRANTED HEREUNDER, OR ANY OTHER INDIRECT DAMAGES WITH RESPECT TO LOSS OF REVENUE OR PROFITS. * Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
*ALL IMPLIED WARRANTIES WITH RESPECT TO THE EQUIPMENT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS OF A PARTICULAR PURPOSE, ARE HEREBY LIMITED IN DURATION TO THE WARRANTY PERIOD. *Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
No agent or representative of the Company or any other person has the authority to change or modify this warranty, either orally or in writing, in any respect.
This warranty gives you specific legal rights. Additional legal rights may vary state to state.
Superior Recreational Products (SRP) warrants that its line of learning playground products will be free from all defects in materials and workmanship and will maintain structural integrity for the periods listed below from our date of invoice and the date the order was paid in full. This warranty shall be in effect only if the play product has been assembled and installed in strict accordance with SRP’s instructions for setup, proper construction practices, and has been subjected only to normal wear and tear use. Lifetime* Warranty on playground steel and recycled steel posts, all steel hardware, c-line fittings, and aluminum post caps
The Limited Warranty for playground area products excludes abnormal conditions, contingent liability, cosmetic defects such as scratches, dents, marring, stripping, peeling, or fading; damage due to incorrect installation, vandalism, misuse, accident wear from normal use; exposure to extreme weather, immersion in salt or chlorine water, damage due to sand, salt spray, or other abrasive and corrosive material; unauthorized repair or modification, abnormal use, or lack of maintenance. The warranty does not cover damages due to “acts of God” such as hail, flooding, lightning, tornadoes, and storms, terrain shifts, earthquakes, mudslides, and windstorms.
In the unlikely event of failure, Grounds For Play reserves the right to alter the design, color, or contributing factors to rectify the condition and help prevent any future reoccurrence(s). Grounds For Play has the option to repair or replace any product deemed to have a defect in materials.
The warranty is void if there are any changes, modifications, additions, or attachments made to the product without a written consent from the manufacturer.
Grounds For Play excludes any implied warranty of merchantability, fitness, or purpose, and there are no warranties which will extend beyond the description of the face hereof. Under no circumstances will Grounds For Play be responsible for any indirect, special, consequential, incidental, or liquidated damages due to breach of warranty and such damages are specifically excluded from this warranty.
The owner shall notify Grounds For Play with the original Sales Order Number issued from SRP to arrange for an inspection within 30 days after discovery of any defect under this warranty and before any alteration or repair is made or attempted. This Limited Warranty shall be null and void if the owner should make any alteration in the design.
This warranty is the only express warranty given by the company. No person has authority to change or add to the obligations and liabilities. The company reserves the right to determine whether the fault is caused by faulty workmanship, material, or the part that is defective.
Grounds For Play offers a 5-year Limited Warranty for powder coating to the original purchaser of the equipment. This Limited Warranty is for factory applied finish only. Damage occurring from shipping, erection, vandalism, accidents, or field modification is not covered in this limited warranty and will require field touchup immediately and periodically thereafter. The owner must report any defect in powder coat at the time the installation is completed. Not covered by this Limited Warranty are acute angles, end plates, and welds.
The Limited Warranty for powder coating provides the following after a 5-year exposure period when applied according to company recommendations listed on the product’s technical data sheet and appropriate surface preparation has been utilized.
For our Extended Corporate Warranty, click here.
All prices are F.O.B. factor and do not include installation, freight, shipping and handling, any surfacing, or applicable taxes. All prices listed were current at the time of this printing and in U.S. currency. Prices are subject to change without notice.
Click here to view the Grounds For Play Return Policy. For Information on Return Material Authorizations please call us toll free at 866.574.9181.
To view our shipping policy, please visit superiorrecreationalproducts.com/shipping. For any further information on our policies please call 866.574.9181.
*For the purpose of this warranty, lifetime encompasses no specific term of years, but rather that seller warrants to its original customer for as long as the original customer owns the product and uses the product for its intended purpose that the product and all parts will be free from defects in materials and manufacturing workmanship. This warranty does not cover damage caused by vandalism, misuse or abuse, altered or modified parts, or cosmetic damage such as scratches, dents, or fading or weathering and normal wear and tear. This warranty is valid only if the structures are installed in conformity with instructions provided by Superior Recreational
Grounds For Play, Inc. is a member of IPEMA (International Play Equipment Manufacturers Association). In addition to meeting or exceeding the standards of ASTM and the recommendations of CPSC, Grounds For Play has developed its own internal standards that are more stringent than either ASTM or CPSC in many areas of playground safety.
Little Tikes Commercial Brand products are warranted against structural failure due to defects in materials and workmanship for the warranty periods and material categories prescribed below.
Aluminum deck posts, steel deck posts, stainless steel hardware, cast aluminum parts, and KidBuilder® steel clamps.
All rigid steel playground components, decks, steps, and weldments, rotationally molded and sheet plastic components, plastic lumber, roof panels, and stainless steel slides, except as otherwise specified below.
Fabric shade steel frames, Naturtek™ products, Shadesure™ and Colourshade FR fabrics (Note Exception: Limited Five (5) Year Warranty on Shadesure™ fabrics in colors Red, Yellow, Electric Purple, Zesty Lime, Cinnamon, and Olive.)
KidTiles®, Playground Sculptures, KidRiders® products (excluding spring assemblies), flexible belting, plastic border timbers and accessories, and electronic panel speakers, sound chips, and circuit boards.
BUYER’S REMEDY:If any products prove defective or non-conforming under normal use and within the above-prescribed warranty periods and material categories, Buyer must promptly notify Little Tikes Commercial in writing at 878 E. Hwy 60, Monett, MO 65708 USA. . Little Tikes Commercial may elect to inspect the alleged defect at Buyer’s site or at Little Tikes Commercial’s facility. Buyer shall not return products to Little Tikes Commercial unless authorized by Little Tikes Commercial to do so. Authorized returns must be properly packaged and shipped prepaid and insured, at Buyer’s expense. Upon verification of warranty coverage, Little Tikes Commercial may elect, in its sole discretion, to repair defective or non-conforming products, or replace them by delivering products or part(s) free of charge to the site. Little Tikes Commercial’s limited warranties do not cover the cost of labor to remove defective or non-conforming part(s) or to install repaired or replacement part(s). By use of these limited warranties, Buyer accepts their terms and limitations, and waives any rights it would otherwise have to claim or assert that such warranties fail of their essential purpose. Buyer agrees that venue for any court action to enforce these limited warranties shall be in Barry or Greene Counties in the State of Missouri.
LIMITATIONS:
All warranty periods begin on the date of Little Tikes Commercial’s invoice. Repaired and/or replacement part(s) are warranted only for the balance of the original limited warranty period. Warranties extend only to the original Buyer/end user for products purchased from Little Tikes Commercial or a Little Tikes Commercial authorized reseller and are not transferrable.
Warranties apply only to Little Tikes Commercial products that are erected and installed in conformance with Little Tikes Commercial’s installation instructions, and that are maintained and inspected in conformance with Little Tikes Commercial maintenance and operational instructions.
Warranties specifically do not cover Little Tikes Commercial products:
Little Tikes Commercial does not warrant that any particular color will be available for any specific period of time, and reserves the right, in its sole discretion, to discontinue any color for any reason.
THE FOREGOING LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY FOR SELLER’S PRODUCTS, AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, IN LAW OR IN FACT. SELLER SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE OR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING OUT OF COURSE OF DEALING OR PERFORMANCE OR TRADE USAGE. SELLER SHALL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF REVENUE, PROFICT OR USE, ARISING OUT OF A BREACH OF THIS WARRANTY OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, OPERATION OR REPAIR OF ANY PRODUCT. IN NO EVENT WILL SELLER BE LIABLE FOR ANY AMOUNT GREATER THAN THE PURCHASE PRICE OF A DEFECTIVE PRODUCT.
Prices: Published prices are subject to change without notice. All orders are subject to approval by PPLT. All prices are in U.S. dollars. Product prices are FOB Monett, Missouri and do not include freight – freight charges will be added to product prices. Lease purchasing options are available through the Lease Program.
Invoice Terms: Will be as noted on the invoice. Finance charge of 1 ½ percent per month, may be incurred.
Sales Tax: Will be added to the invoice except when a valid tax exempt certificate is furnished.
Sales tax percentages are based on delivery destination.
Freight Charges: Products are shipped FOB Monett, MO, Pre-Pay and Add. For orders from Municipalities, Government Agencies, School Systems and Businesses (listed favorably with Dunn & Bradstreet), freight will be prepaid and added to the invoice in accordance with PPLT’s standard freight rate chart. For orders that are to be prepaid, please contact our Sales Department for a firm freight quote before sending your prepaid order.
Weights: Shown as approximate and include packing materials.
Delivery Terms: Within the United States, F.O.B. Monett, MO. For Exports (overseas shipments), typically shipments are EXW (Ex Works Factory) Monett, MO, USA. Consult the PPLT Sales Department for special terms and desired arrangements. Ocean and air freight options are available.
Loss or Damage in Transit: A signed bill of lading is our receipt from a carrier that our shipment to you was complete and in good condition. Before you sign, please check this bill of lading carefully when the shipment reaches you to make sure there are no damages or shortages. Once the shipment leaves our plant, we are no longer responsible for any damage, loss, or shortage. All claims for loss or damage to product should be reported immediately to our Customer Service Department. All claims for product damage and shortage via common carrier must be promptly made by consignee (customer) direct to PPLT’s Customer Service Department. When reporting damage, be sure to hold all containers and packing materials for inspection (claims should be filed within 15 days of receipt of shipment).
Cancellations and Returns: Cancellations will be accepted upon written notification at our offices. Returns will be accepted only when freight charges are prepaid, insured, and we have expressly authorized the return. Please provide invoice number, invoice date, and reason for your return. Parts not included are custom parts, as well as used or damaged parts. There will be a restocking fee for all returned orders and on canceled orders.
Specifications and Product Appearance: PPLT has a policy of continuous product improvement and reserves the right to discontinue or change specifications or product appearance without written notice.
Freight Carrier Information: All freight is shipped unassembled via UPS (if able) or common carrier. On all common carrier shipments, the customer is responsible for unloading. Inside delivery is available for an additional charge.
Terms and Payment: Terms will be set up on a per customer basis based on criteria set by Aadvantage Panels & Fence, Inc (MyTCoat). For customers who do not meet the re.quirementsp, repaymentf or full amount of Invoice will be re.quire.cble fore product is produced. Invoices are considered a sales contract and payment is due upon terms. lf payment goes beyond terms a "Late Fee)' may be incurred no less than 1.5% and up to 5% of total invoice excluding Tax (when applicable). Aadvantage Panels & Fence, Inc. accepts Business Checks (Personnel Checks are only accepted after check has been deposited and cleared by customers financial institution), and all major Credit Cards. When paying with Credit Card, customer may I) Pay in person with no fee 2) pay via internet or phone with a small "service charge".
Warranty: Aadvantage Panels & Fence, Inc. (MyTCoat) offers a 7 year limited warranty on all Advantage coated parts, 5 year limited warranty on Industry Standard coated parts, and I year limited warranty on all Powder Coated parts. All other parts are warrantied for one year to be free of workmanship or material defects. In order for warranty to apply, all products must be installed and maintained properly. If an item falls under warranty,w e agree to repairo r replace that item. Warrantyd oes not cover vandalism, dis.asters( manmade or natural), naturally occurring weathering and wear-and-tear, and improper maintenance or installation. For a copy of warranty information, please contact customer service.
Cancellations: All Cancellations must be approved by Aadvantage Panels & Fence, Inc. (MyTCoat) prior to shipping any product back. An RA (return Authorization) number must accompany any return paperwork as well as a copy of the Original Invoice and statement for the reason items are being returned. Return Freight shall be arranged by customer and any incurred freight expense for a return shall be pre-paid by customer. Any shipments returned without the RA number and paperwork will be refused by Aadvantage Panels & Fence, Inc. (MyTCoat). Any orders that are canceled after product has been produced is subject to 20% of item sale price restocking fee. Custom Lettering, Logos, or Color will be approved by customer, after approval NO cancellation will be accepted.
Freight Damage or Loss: All shipments must be inspected at the time of Delivery (no exceptions). Any visible damage must be noted on the delivery receipt and Aadvantage Panels & Fence, Inc. (MyTCoat) must be notified immediately. If the damage is concealed, the customer must notify Aadvantage Panels & Fence, Inc. (MyTCoat) within 20 days along with a detailed description of the damage and pictures. Replacements for any freight damage will be at the customer~ expense if any of the criteria above is not met. Customer assumes Title of goods at the time the product is loaded onto transport.
Specifications: All Specifications are available through customer service. Any product that is sold as "Accessible" adhears to the Americans with Disability Act 1990 guideline. Specifications are subject to change at any time, please ask for the most current copy of product specification before purchase.
LIMITED 10 YEAR WARRANTY on RSP COMPONENTS and EcoColor™ PLASTIC PRODUCTS under normal use and proper maintenance against structural failure due to deterioration or weathering.
LIMITED 10 YEAR WARRANTY on STEEL COMPONENTS and STAINLESS STEEL HARDWARE against structural failure due to corrosion, deterioration or weathering.
LIMITED 3 YEAR WARRANTY on all POLYETHYLENE ROTO MOLDED PRODUCTS against structural failure due to deterioration or weathering.
LIMITED FIRST YEAR WARRANTY on all FABRIC ROOFS, FABRIC SAND BOX COVERS, FABRIC TIPI COVERS and all other fabric products against structural failure or manufacturing defects.
LIMITED FIRST YEAR WARRANTY on MOVING PARTS and all other MATERIALS not mentioned above against structural failure or manufacturing defects.
Maintenance: Nature of Early Play’s staff of Certified Playground Inspectors have developed check lists and recommended inspection schedules to help our customers develop thorough and effective maintenance programs. These guidelines include a High Frequency Checklist for potential problems to be performed daily or weekly and a Low Frequency Maintenance Schedule for monthly or quarterly inspections. Records of all maintenance inspections and repairs should be retained, signed, dated and filed. Maintenance documentation will be required for warranty claims, and Nature of Early Play may refuse a claim if it is clear that the playset has not been maintained according to our recommended maintenance instructions and/or schedule.
Effective May 1, 2016
Nature of Early Play, Inc. reserves the right to improve and upgrade our equipment, designs, specifications & materials without notice.
All of Nature of Early Play’s wood products are 100% natural untreated wood.
No warranties apply to Nature of Early Play’s wood products.
Wood is subject to natural deterioration over time. Heat treating upon request. Customers may finish (seal) their wood products as desired.
Equipment must be received in resalable condition, or no credit will be given. There will be a 20% restocking charge for equipment in resalable condition. Customer is responsible for the return freight to the warehouse. An RA (Return Authorization) form may be sent upon request.
PlaygroundEquipment.com warrants its original customer for as long as the original customer owns the product and uses the product with normal use, installation, and maintenance in accordance with published specifications to be free from defects in materials and workmanship.
This warranty does not cover damage from misuse, vandalism, modified parts, or damage such as dents, scratches, fading/weathering, and normal wear and tear. The warranty does not cover the cost of freight or labor for the removal and installation of repaired or replacement parts.
Warranty claims must be filed within the applicable warranty period. Replacement parts carry the applicable warranty from the date of shipment of the replacement part. Repair/Replacement orders for warranted products will be for the component part only. (Not the entire product.) Contact your PlaygroundEquipment.com distributor for a return authorization. Warranties are limited to repair or replacement of defective parts. A repaired or replacement part is covered only for the original warranty period. All warranties begin on the delivery date of the goods. Warranties are non-transferable and only apply to end users who purchase new products directly from PlaygroundEquipment.com or an authorized PlaygroundEquipment.com distributor for personal or business use and not for the purpose of redistribution or re-sale. No other warranties apply.
The Limited Warranty for PlaygroundEquipment.com shades excludes the following: Damage from sources including vandalism, improper installation, misuse, wear and tear from normal use, accidental damage; exposure to extreme weather conditions, damage from salt or chlorine water, sand or other abrasive or corrosive elements; incorrect use, unauthorized repairs or alterations, improper or infrequent maintenance; cosmetic defects including but not limited to scratches, dents, peeling or fading finishes; abnormal conditions and contingent liability.
The warranty does not extend to any damages due to natural weather conditions, including but not limited to hail, flooding, lightning, tornadoes, sandstorms, shifts of terrain, earthquakes, mudslides, or windstorms. In areas with frequent hurricanes, removal of a shade fabric is required once hurricane warning has been issued.
In the unlikely event of failure, PlaygroundEquipment.com reserves the right to change the design, color, or any other contributing factors to fix the condition and help prevent any recurrence(s) in the future. PlaygroundEquipment.com retains the option to replace or repair any defects in materials. If any modifications, alterations, or attachments are made to the shade product without written consent from manufacturer, the warranty will be void.
Any addition of signs, ornaments, fans, lights, fixtures, miscellaneous objects, or decorations hung from the shade structure will result in a void of the warranty unless specifically designed and engineered by the manufacturer.
PlaygroundEquipment.com does not include any implied warranty of merchantability, fitness, or purpose, and there are no warranties which extend beyond the description of the face hereof. Under no circumstances will PlaygroundEquipment.com be responsible for any indirect, special, consequential, incidental, or liquidated damages due to breach of warranty, and such damages are specifically excluded from the warranty.
The owner must notify PlaygroundEquipment.com with the original issued purchase order number to schedule an inspection within 30 days after any defect is discovered under this warranty and prior to any attempt at repair or alteration. This Limited Warranty shall be null and void if the owner makes any alterations outside of instruction from PlaygroundEquipment.com.
Returns are at the vendor’s discretion, please contact us or reach out to your sales representative for more information.
LIMITED LIFETIME on RSP VERTICAL POSTS and ECO COLOR PLASTIC PRODUCTS under normal use and with proper maintenance as required by Play Mart, against structural failure due to deterioration or weathering; not subjected to vandalism, negligence or acts of God.
15 YEAR WARRANTY on STEEL and STAINLESS STEEL COMPONENTS and STAINLESS STEEL HARDWARE under normal use and with maintenance as required by Play Mart, against structural failure due to corrosion, deterioration or weathering; not subjected to vandalism, negligence or acts of God.
10 YEAR WARRANTY on POLYETHYLENE ROTO-MOLDED PRODUCTS, RSP COMPONENTS and PARTS not already listed, RSP BORDERS under normal use and with maintenance as required by Play Mart, against structural failure due to deterioration or weathering; not subjected to vandalism, negligence or acts of God.
1 YEAR WARRANTY on MOVING PARTS and all other MATERIALS not mentioned above under normal use and proper maintenance against structural failure due to corrosion, deterioration, weathering or manufacturing defects; not subjected to vandalism, negligence or acts of God.
The above mentioned warranties do not include cosmetic issues, scratches, dents, marring, moderate warping, fading or discoloration. Damage resulting from normal wear and tear, vandalism, misuse, negligence, accidents or acts of God are not covered by this warranty. Products damaged in the shipping process must be notated on the Bill of Lading and will be processed through a Freight Claim.
Upon submission of the Customer Service Form notifying Play Mart of a defective part, the claim will be processed and the repair or replacement part(s) covered by the above warranties will be shipped. Labor or the cost of labor for the removal of the defective part or parts and the installation of any replacement part or parts is not included. Shipping costs are not covered after the first year on warranty parts. Warranty commences on date of Seller’s invoice.
The above warranties are valid only if:
Moving equipment voids warranty. If product ownership is transferred, previous and ongoing maintenance documents should be kept on file.
Restocking: Play Mart may choose to restock play equipment in reusable condition for a 20% restocking fee plus shipping costs.
THIS WARRANTY APPLIES ONLY TO PLAY MART’S COMMERCIAL EQUIPMENT, AND DOES NOT APPLY TO ANY PLAY MART PRODUCTS CONSIDERED TO BE PART OF THE “NATURE OF EARLY PLAY” LINE OF EQUIPMENT.
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. PLAY MART DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE FULLEST EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, PLAY MART LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO ONE YEAR. IF THE APPLICABLE JURISDICTION DOES NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.
Effective August 1, 2015
Play Mart reserves the right to improve and upgrade our equipment, designs, specifications & materials without notice.
Equipment must be received in resalable condition, or no credit will be given. There will be a 20% restocking charge for equipment in resalable condition. Customer is responsible for the return freight to the warehouse. An RA (Return Authorization) form may be sent upon request.
Our Recycled Plastic Artistic, Musical and Educational Play products are extremely durable. They are intended for use indoors and outside. They are weather-resistant and under normal conditions will last for years.
All PlayMore Design Products carry a 3-year warranty on the frame against manufacture’s defects.
PlayMore Design Drum Heads are not warrantied. The Drum Heads are a professional quality and, depending on conditions, you should expect them to last for minimum of 1-3 years.
Damage due to misuse or vandalism is not warrantied.
This warranty policy is for plastic Playground Components manufactured by SPI Plastics Inc.
It is the goal of SPI to provide our customers with the finest playground components. Our extensive knowledge of the industry is your assurance that you will receive quality playground components.
SPI provides a 10 (ten) year limited warranty for all SPI Polyethylene Components. This warranty covers structural failure for the value of the product, not including freight charges or labour expense. Warranty does not cover vandalism or cosmetic issues (such as colour fading).
*Lifetime warranty pertains to the life of the equipment. The LIFETIME warranty for Aluminum Fan Backboards only applies to aluminum fan backboards in which the goal is mounted directly to the post as recommended by the manufacturer and installed per manufacturers instructions. The warranty will be voided for all backboards not installed per these requirements. Use of any other attachment method will void all warranties written, expressed or implied.
If any of these products are damaged under normal use conditions, return the broken parts to Sports Play Equipment, Inc. at their St. Louis, Missouri plant. SportsPlay will send you a brand-new replacement part.
You pay only the return and outbound freight.
Repair/Replacement orders for warranted products will be for the component part only.
(Not the entire product.) Contact your SportsPlay distributor for a return authorization.
Warranties apply to structural failure caused by defective materials or defective workmanship, and with normal use and proper maintenance and installation. Damages from misuse, vandalism, lack of maintenance, improper installation, unauthorized repairs or modifications, acts of God or acts beyond SportsPlay’s control, or cosmetic issues such as scratches, dents or fading of colors, are not covered by the warranty, nor does the warranty cover the cost of freight or labor for removal and installation of repaired or replacement parts.
Warranties are limited to repair or replacement of defective parts. A repaired or replacement part is covered only for the original warranty period. All warranties begin on the delivery date of the goods. Warranties are non-transferable and only apply to end users who purchase new products directly from SportsPlay or an authorized SportsPlay distributor for personal or business use and not for purpose of re-distribution or resale.
NO OTHER WARRANTIES APPLY. SPORTSPLAY EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE ABOVE WARRANTIES EXCLUDE ANY LIABILITY OTHER THAN AS EXPRESSLY STATED INCLUDING, BUT NOT LIMITED TO, ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES.
Returns will not be accepted without prior written authorization from SportsPlay. Restocking charges and all freight charges may apply. Absolutely no returns will be authorized on equipment which has been installed or equipment which has been in storage for more than 90 days. Returns of any items in an unusable condition are subject to a 50% cancellation fee.
Superior Recreational Products (SRP) warrants that its product will be free from defects in materials and workmanship as well as maintain structural integrity for the periods listed below from the date of invoice and once SRP has been paid in full. This warranty is in effect only if the product has been assembled and installed strictly in accordance with the setup instructions provided by SRP, good construction practices, and has been subjected only to normal use and exposure.
SRP offers a *Lifetime Limited Warranty on structural steel frames against failure due to rust-through corrosion under normal environmental conditions. Should the parts need to be replaced under the warranty, SRP will manufacture and ship new replacement parts at no charge for the first ten years, thereafter pro-rated at 50% for the second ten years and 25% from there on. Workmanship is warranted for a period of five years. This steel warranty shall be void if damage to the steel is caused by the installer or from physical damage, damage by salt spray or sprinkler systems, contact with chemicals, chlorine, pollution, misuse, vandalism, or any act of God.
Superior Recreational Products offers a 5-year Limited Warranty for powder coating to the original purchaser. This Limited Warranty is for factory applied finish only. Damage occurring from shipping, erection, vandalism, accidents, or field modification is not covered in this limited warranty and will require field touch-up immediately and periodically thereafter. The owner must report any defect in powder coat at the time the installation is completed. Not covered by this Limited Warranty are acute angles, welds, and end plates.
The Limited Warranty for powder coating provides the following after a 5-year exposure period when applied according to the recommendations listed on the product’s technical data sheet and appropriate surface preparation has been utilized.
Playdale Playgrounds warrants its products to the original customer to be free from structural failure due to defect in materials or workmanship during normal use and installation in accordance with the published specifications. The warranty shall commence on the date of the invoice and terminate at the end of the period on the full warranty statement. The warranty is valid only if the products are installed properly and in conformance of the specifications, installation guides, Playdale Playgrounds design layout, and properly maintained in accordance with the maintenance schedule provided within the installation instructions. Playdale Playgrounds reserves the right to accept or reject any claim in whole or in part. Playdale Playgrounds will not accept the return of any product without prior approval by Playdale management.
SRP guarantees the speakers, sound chips and circuit boards used in the production of their electronic play products for 3 years, against electronic failure caused by manufacturing defects. This guarantee does not include failure as a result of any form of misuse, vandalism or neglect including, but not limited to accidental damage while changing the batteries or servicing the internal electronics, a failure to follow the battery replacement guide, the troubleshooting guide or the care and maintenance instructions for the electronics units.
All prices are F.O.B. factor and do not include freight, installation, shipping and handling, surfacing, or applicable taxes. All prices listed were current at the time of printing and in U.S. currency. Prices are subject to change without notice. Click here to view the SRP Return Policy. For Information on Return Material Authorizations please call 1.866.795.6903. To view our shipping policy, please visit superiorrecreationalproducts.com/shipping. For Information any further information please call 1.866.795.6903.
*For the purpose of this warranty, lifetime encompasses no specific term of years, but rather that seller warrants to its original customer for as long as the original customer owns the product and uses the product for its intended purpose that the product and all parts will be free from defects in materials and manufacturing workmanship. This warranty does not cover damage caused by vandalism, misuse or abuse, altered or modified parts, or cosmetic damage such as scratches, dents, or fading or weathering and normal wear and tear. This warranty is valid only if the structures are installed in conformity with instructions provided by Superior Recreational Products using approved Superior Recreational Products parts. Superior Recreational Products will deliver the repaired or replacement part or parts to the site free of charge, but will not be responsible for labor or the labor costs of replacement. Warranty claims must be filed within the applicable warranty period and accompanied by a sales order or invoice number.
Superior Recreational Products (SRP) warrants that its product will be free from defects in materials and workmanship as well as maintain structural integrity for the periods listed below from the date of invoice and once SRP has been paid in full. This warranty is in effect only if the product has been assembled and installed strictly in accordance with the setup instructions provided by SRP, good construction practices, and has been subjected only to normal use and exposure.
The Limited Warranty excludes abnormal conditions, contingent liability, cosmetic defects such as scratches, dents, marring, stripping, peeling, or fading; damage due to incorrect installation, vandalism, misuse, accident wear and tear from normal use; exposure to extreme weather, immersion in salt or chlorine water, damage due to sand, salt spray, or other abrasive and corrosive material; unauthorized repair or modification, abnormal use, or lack of maintenance. The warranty does not cover damages due to “acts of God” such as hail, flooding, lightning, tornadoes, sand storms, shifts of terrain, earthquakes, mudslides, and windstorms.
If product has shade fabric and installed in an area exposed to hurricanes, removal of the shade fabric is required when a hurricane warning is issued. In the unlikely event of failure, SRP reserves the right to alter the design, color, or contributing factors to rectify the condition and help prevent any future reoccurrence(s). SRP has the option to repair or replace any defect in materials. The warranty is void if any changes, modifications, additions, or attachments are made to the product without the written consent of the manufacturer.
No signs, objects, ornaments, fans, lights, fixtures, or decorations may be hung from the top part of a shade structure unless specifically designed and engineered by the manufacturer. These items may interfere with the fabric causing the warranty to be void.
SRP excludes any implied warranty of merchantability, fitness, or purpose, and there are no warranties which extend beyond the description of the face hereof. Under no circumstances will SRP be responsible for any indirect, special, consequential, incidental, or liquidated damages due to breach of warranty and such damages are specifically excluded from the warranty.
The owner shall notify SRP with original Sales Order Number issued from SRP to arrange for an inspection within 30 days after discovery of any defect under this warranty and before any alteration or repair is made or attempted. This Limited Warranty shall be null and void if the owner makes any alterations in design.
This warranty is the only express warranty given by the company. No person has authority to change or add to these obligations and liabilities. The company reserves the right to determine whether the fault is caused by faulty workmanship, material, or the part that is defective.
Superior Recreational Products offers a 5-year Limited Warranty for powder coating to the original purchaser. This Limited Warranty is for factory applied finish only. Damage occurring from shipping, erection, vandalism, accidents, or field modification is not covered in this limited warranty and will require field touch-up immediately and periodically thereafter. The owner must report any defect in powder coat at the time the installation is completed. Not covered by this Limited Warranty are acute angles, welds, and end plates.
The Limited Warranty for powder coating provides the following after a 5-year exposure period when applied according to the recommendations listed on the product’s technical data sheet and appropriate surface preparation has been utilized.
Thread shall be 100% expanded PTFE fiber that is high strength and low shrinkage, which carries a 10-year warranty. This warranties that the sewing thread will be free from defects in material and workmanship and will not be damaged by exposure to sunlight, weather, and water. All other warranties are disclaimed.
SRP fabrics carry a 10-year limited manufacturer’s warranty from the date of delivery against failure from significant fading**, deterioration, breakdown, outdoor heat, cold, or discoloration. Should the fabric need to be replaced under the warranty, SRP will manufacture and ship new fabric at no charge for the first six years, thereafter pro-rated at 18% per annum over the last four years.
**The colors red and yellow are warranted against significant fading for only two years. If the corners of the fabric are equipped with both holes in the fabric corner PLUS reinforcing straps, BOTH the strap and fabric hole must be placed over each corner hook or the fabric warranty is void.
Fabric curtains, valences, or flat vertical panels are not covered under the warranty.
Fabric is not warranted where it is installed on a structure that is not engineered and built by SRP or its agents.
This warranty shall be void if damage to or failure to the shade structure is caused by contact with chemicals, chlorine, bleaching agents, hydrocarbons or hydrocarbon containing solvents, misuse, vandalism, or any act of God, including but not limited to wind in excess of the wind limitations set forth below.
All fabric tops are warranted for sustained winds up to 76 mph (Hurricane Force 1) and for gusts of up to 3 seconds duration up to 90 mph. Removal of the shade fabric is required if damaging winds are called for. Damage due to snow and/or ice accumulation is not covered by this warranty. Canopies should be removed during the "off season."
These structures have been designed to eliminate any friction between the rafters and the fabric. The warranty will, therefore, be voided if any modification (temporary or permanent) is made to the rafter, cross pieces, or ridge beams, or if the fastening apparatus or canopy are not secured accordingly.
The structural steel frames are covered for a period of twenty years against failure due to rust-through corrosion under normal environmental conditions. Workmanship is warranted for a period of five years.
Structures are warranted for winds up to 90 mph only if shade canopies have been removed as per requirement set forth above in the fabric paragraph. Removal and re-installation must be performed by a qualified person or authorized dealer.
This steel warranty shall be void if damage to the steel frame is caused by the installer or from physical damage, damage by salt spray or sprinkler systems, contact with chemicals, chlorine, pollution, misuse, vandalism, or any act of God.
*For the purpose of this warranty, lifetime encompasses no specific term of years, but rather that seller warrants to its original customer for as long as the original customer owns the product and uses the product for its intended purpose that the product and all parts will be free from defects in materials and manufacturing workmanship. This warranty does not cover damage caused by vandalism, misuse or abuse, altered or modified parts, or cosmetic damage such as scratches, dents, or fading or weathering and normal wear and tear. This warranty is valid only if the structures are installed in conformity with instructions provided by Superior Recreational Products using approved Superior Recreational Products parts. Superior Recreational Products will deliver the repaired or replacement part or parts to the site free of charge, but will not be responsible for labor or the labor costs of replacement. Warranty claims must be filed within the applicable warranty period and accompanied by a sales order or invoice number.
Returns are at the vendor’s discretion, please contact us or reach out to your sales representative for more information.
UltraPlay warrants to the original purchaser that the structure of NatureROCKS purchased directly from UltraPlay, or authorized partners, will be free from defects in materials and workmanship at the time of delivery and for a period of five (5) years thereafter, normal wear and tear excepted. With respect to the painted surface of NatureROCKS, UltraPlay warrants to the original purchaser that the painted surface will be free of defects in material and workmanship at the time of delivery and for a period of one (1) year thereafter, normal wear and tear excepted. This warranty does not cover minor, routine surface cracking which is a normal part of the GFRC curing process. Should NatureROCKS purchased from UltraPlay, or authorized partners, fail to conform to this warranty during the warranty period, UltraPlay will, at its option, repair or replace the faulty unit(s) at no additional charge. This limited warranty does not include service to repair damage to NatureROCKS purchased from UltraPlay, or authorized partners, resulting from a cause other than defect or malfunction, including neglect, accident, vandalism, improper installation, unreasonable use or servicing or modification by anyone other than UltraPlay.
EXCEPT AS SET FORTH ABOVE, ALL PRODUCTS PURCHASED FROM ULTRAPLAY ARE SOLD “AS IS.” ULTAPLAY MAKES NO WARRANTIES EXPRESSED OR IMPLIED HEREUNDER AND SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
Warranty service may be obtained by contacting UltraPlay in writing at the address shown below within one or five years of original purchase and providing proof of purchase date. You, the original purchaser, agree to pay the cost for UltraPlay to ascertain that damages have occurred. For further information, contact:
UltraPlay
1675 Locust St, Red Bud ,IL 62278
Phone: (888) 403-7684
All warranties on NatureROCKS purchased from UltraPlay, or authorized partners, are limited to one or five years from the date of purchase, as outlined above.
Any modifications or changes to UltraPlay’s NatureROCKS, without UltraPlay’s express written approval, will void this warranty.
If this product does not conform with the warranties given as stated above, your remedy is to have the unit repaired or replaced as provided above. In no event will UltraPlay be liable for any loss or damage, including damages of any kind arising out of the use of or inability to use this product, for incidental or consequential damages, or for any claim by anyone other than you, the original purchaser.
Some states do not allow limitations on warranties and do not allow the exclusion or limitation of incidental or consequential damages, so any such limitation or exclusion may not apply to you. This warranty gives you specific legal rights which may vary from state to state.
Returns are at the vendor’s discretion, please contact us or reach out to your sales representative for more information.
UltraSite provides a limited warranty on site furnishing products. These warranties cover damage due to failure or corrosion of metal parts that cause the product to become structurally unfit for its intended use. The warranty covers the life of the product as defined below and covers the product under normal use, proper maintenance and at original installation location; see exclusions.
Damages or loss in transit is the responsibility of the carrier, whether visible or concealed. It is the responsibility of the recipient to assure that the order is received complete. Before signing the delivery receipt, inspect the shipment immediately and completely. Note any damages or shortages on the bill of lading. Damage reports must be filed within five (5) days. UltraSite is NOT responsible for damages or loss in transit. Title to all goods passes to the customer at the time of shipment. UltraSite will assist in filing claims if the freight arrangements were made by UltraSite at your request.
UltraSite provides a seven (7) year limited warranty on thermoplastic coated elements and a three (3) year limited warranty on powder coated elements. Powder coated products from the Premium Collection carry a five (5) year limited warranty. UltraSite guarantees all items for one (1) full year to be free of defects in workmanship or materials when installed and maintained properly. We agree to repair or replace, any items determined to be defective. Items specifically not covered by this warranty include vandalism, man-made or natural disasters, lack of maintenance, normal weathering or wear and tear due to public abuse.
UltraSite provides a lifetime limited warranty against structural failure due to breaking or shearing which causes the product to become structurally unfit for its intended use; a lifetime warranty on stainless steel hardware against rust; and a one (1) year limited warranty on hardware against rust; see exclusions. The lifetime warranty refers to the life of the product as defined below and covers the product under normal use and proper maintenance. The cost of replacement due to scratching or cutting of certain hardware plating is not included in this warranty.
UltraSite provides a ten (10) year limited warranty on recycled plastic lumber products in normal applications against rotting, splintering, decay or structural damage directly from termites or fungal decay that causes the product to become structurally unfit for its intended use; see exclusions.
UltraSite guarantees all materials and workmanship for ten (10) years on any product made completely from our 100% Recycled Plastic. The guarantee excludes vandalism, improper use, product alterations, misuse, negligence, accident, theft, corrosion caused by chemicals, ice or snow damage and acts of God.
UltraSite provides a one (1) year limited warranty on IPE wood redwood and pressuretreated wood products against damage by decay or termites that causes the wood to become structurally unfit for its intended use.
UltraSite provides a one (1) year limited warranty on all the water fountains and the related components.
UltraShade warrants that the shade structure sold will be free from defects in materials under intended use for a period of ten (10) years from the date of delivery for fabric, for a period of twenty (20) years from the date of delivery on the steel structure with limited five (5) years warranty of powder coat and limited one (1) year warranty on all the moving parts. UltraShade and its suppliers will be liable for repair or replacement of materials found to be defective. The repair or replacement of materials shall be at the expense of UltraShade.
This warranty is in effect only if the structure has been assembled and installed in accordance with the UltraShade's installation drawings, and has been subjected only to normal intended use and exposure.
Some field drilling may be necessary and is considered a normal part of construction and will not be subject to rejection or cause for void of warranty.
UltraShade shall not be responsible for delays due to missing, stolen or non-conforming parts. Any rework/retrofit of non-conforming part must be authorized by UltraShade. This limited warranty is void if any damage has resulted from abnormal use, abuse, accident, vandalism, maintenance, misapplication, service or modification by someone other than UltraShade, authorized dealers, or authorized installers.
This limited warrant excludes color fading of structure within 10 miles of any area retaining salt water. Any replacement part issued during original warranty period is warranted for the remaining original warranty period or 6 months, whichever is longer. Shade fabrics carry a ten (10) year limited manufacturer's warranty from the date of assembly, against failure from significant fading, deterioration, breakdown, mildew, outdoor heat, cold or discoloration, with the exception of Red and Yellow, which carry a two (2) year limited warranty. Should the fabric need to be replaced under the warranty, UltraShade will manufacture and ship a new fabric at no charge for the first six (6) years, thereafter pro-rated over the last four (4) years.
This warranty shall be void if damage to the fabric is caused by contact with chemical, misuse, vandalism, any Act of God (i.e. Hurricane, tornado, micro/macroburst), including, but not limited to, ice, snow, or wind more than the applicable building code parameters. Fabric tops are warranted for wind/gusts up to 90mph and prior to snow or ice accumulation. The fabric tops must be removed should a hurricane warning be issued. The warranty will be voided if any modification or attachment is made to the rafter(s). The fabric will wear/tear should any object be placed between the rafter and fabric, voiding the warranty.
The warranty will only be applicable to the repair or replacement of defective materials. UltraShade reserves the right, in cases where certain fabric colors have been discontinued, to offer the customer a choice of available colors to replace the warranted fabric of the discontinued color.
UltraShade does not warrant any particular color will be available for any period of time, and reserves the right to discontinue any color for any reason, without recourse by the owner of the discontinued fabric color.
The limited warranty excludes abnormal conditions, contingent liability, cosmetic defects such as scratches, dents, marring, stripping, peeling, or fading; damage due to incorrect installation, vandalism, misuse, accident wear and tear from normal use; exposure to extreme weather, immersion in salt or chlorine water, damage due to sand, salt spray, or other abrasive and corrosive material; unauthorized repair or modification, abnormal use, or lack of maintenance. The warranty does not cover damages due to fire, cuts, vandalism misuse, "acts of God" such as hail, flooding, lightning, tornadoes, sand storms, shifts of terrain, earthquakes, mudslides, and windstorms loads in excess of the applicable building code.
UltraShade does not warrant product for defects caused by erection, harsh site conditions, lack of maintenance, and/or other conditions beyond UltraShade's control. UltraShade will not be held responsible for any materials that were not properly stored prior to installation. UltraShade reserves the right to void the limited warranty if it not installed per the installation instructions and/or unauthorized modifications. All labor for the removal, assembly and/or freight will be for the customer's account and the warranty will only be applicable to the repair or replacement of the defective material.
In the event of a claim of defect in materials, UltraShade shall be placed on notice of defect in writing, delivered to UltraShade at the address indicated below, within 30 calendar days from discovery of the defect. No later than 30 days from the date of receipt of the notice, UltraShade will determine whether to repair or to replace defective materials. UltraShade, disclaims all other warranties, expressed or implied, including any supplementary materials required for the shade installation.
UltraShelter warrants that the shelter sold will be free from defects in materials under intended use and offers a ten (10) year limited warranty on structural steel frames against failure due to rust-through corrosion under normal environmental conditions, five (5) years warranty of powder coat and limited one (1) year warranty on all the moving parts. UltraShelter and its suppliers will be liable for repair or replacement of materials found to be defective. The repair or replacement of materials shall be at the expense of UltraShelter for the first six years, thereafter pro-rated at 18% per annum over the last four years.
This warranty is in effect only if the structure has been assembled and installed in accordance with UltraShelter's installation drawings and has been subjected only to normal intended use and exposure.
Some retro-fitting and field cutting may be necessary and is considered a normal part of construction and will not be subject to rejection or cause for void of warranty. Pre-finished metal roof surfaces, performance shall be the responsibility of the metal finisher. UltraShelter assumes no warranties regarding finish durability.
UltraShelter shall not be responsible for delays due to missing, stolen, or non-conforming parts. Any rework/retro-fit of non-conforming parts must be authorized by UltraShelter. This limited warranty is void if any damage has resulted from abnormal use, abuse, accident, vandalism, maintenance or lack of maintenance, misapplication, service, or modification by someone other than UltraShelter, authorized dealers, or authorized installers.
This limited warranty excludes color fading of structure within 10 miles of any area retaining salt water. Any replacement part issued during original warranty period is warranted for the remaining original warranty period or 6 months, whichever is longer. In the event of a claim of defect in materials, UltraShelter shall be placed on notice of defect in writing, delivered to UltraShelter at the address indicated below, within 30 calendar days from discovery of the defect. No later than 30 days from the date of receipt of the notice, UltraShelter will determine whether to repair or to replace defective materials. UltraShelter, disclaims all other warranties, expressed or implied, including any supplementary materials required for the shelter installation.
UltraSite offers a ten (10) year limited warranty on Steel posts, stainless steel posts, welds, bars and metal accessories excluding cycle and moving parts, and cosmetic damage or defects.
Five (5) year limited warranty on stainless damper module and aluminum cycle cover, with the exclusion of cosmetic damage or defects. A two (2) year limited warranty on bearings, damper, plastics, rubber parts, and some cycle parts including pedal and shaft, with the exclusion of cosmetic damage or defects. One (1) year limited warranty on the rib belt of cycle, with the exclusion of cosmetic damage or defects.
UltraSite offers a one (1) year limited warranty on all other products. For the purpose of this warranty, lifetime encompasses no specific term of years, but rather that Seller warrants to its original customer for as long as the original customer owns the Product and uses the Product for its intended purpose that the Product and all parts will be free from defects in material and manufacturing workmanship.
UltraSite excludes from these warranties the cost to remove parts and reinstall replacements; replacement due to cosmetic defects or coating deterioration caused by climatic conditions; and wood replacement resulting from twisting, warping, checking, shrinking, swelling or other natural physical properties of wood.
To the extent permitted by law, these warranties are expressly in lieu of any other implied or expressed warranties or representation by any person, including any implied warranty of merchantability or fitness. These warranties provide valuable rights to you. No Sales Representative can modify or amend the terms of this warranty.
The warranty excludes vandalism, improper use, product alterations, misuse, negligence, accident, theft, corrosion caused by chemicals, ice or snow damage and acts of God.
Cancellations are only accepted with approval of UltraSite. No merchandise shall be returned without a Return Goods Authorization number which is issued by customer service. Any authorized merchandise must be carefully packed and received in saleable condition. A restocking charge of up to 25% will be applied to all returned goods when the error is not the fault of UltraSite. All returns must be shipped freight prepaid.
Ultra Site
1675 Locust St.
Red Bud, IL 62278
800.458.5872
To make a warranty claim, send your written statement of claim, along with the original purchase invoice or invoice number to:
UltraSite Customer Service
1675 Locust St.
Red Bud, IL 62278
800.458.5872
Within 60 days of notice of claim under warranty, UltraSite will make arrangements to replace the damaged product. UltraSite will cover freight costs within the continental United States. U ltraSite is not responsible for freight costs associated with products located outside the continental United States. UltraSite reserves the right to inspect all products identified as damaged.
Since warranty limitations and exclusions may vary from state to state, you should check any specific warranty rights in your state.
Superior Recreational Products (SRP) warrants that its products will be free from defects in materials and workmanship as well as maintain structural integrity for the periods listed below from the date of invoice and once SRP has been paid in full. This warranty is in effect only if the product has been assembled and installed strictly in accordance with the setup instructions provided by SRP, good construction practices, and has been subjected only to normal use and exposure.
This Limited Warranty excludes abnormal conditions, contingent liability, cosmetic defects such as scratches, dents, marring, stripping, peeling, or fading; damage due to incorrect installation, vandalism, misuse, accident wear and tear from normal use; exposure to extreme weather, immersion in salt or chlorine water, damage due to sand, salt spray, or other abrasive and corrosive material; unauthorized repair or modification, abnormal use, or lack of maintenance. The warranty does not cover damages due to “acts of God” such as hail, flooding, lightning, tornadoes, sand storms, shifts of terrain, earthquakes, mudslides, and windstorms.
In the unlikely event of failure, SRP does reserve the right to alter the design, color, or contributing factors to rectify the condition and help prevent any future reoccurrence( s). SRP has the option to repair or replace any defect in materials.
The warranty is void if any changes, modifications, additions, or attachments are made to the product without the written consent of the manufacturer.
SRP Site Amenities, formerly Webcoat Inc. excludes any implied warranty of merchantability, fitness, or purpose, and there are no warranties which extend beyond the description of the face hereof. Under no circumstances will SRP be responsible for any indirect, special, consequential, incidental, or liquidated damages due to breach of warranty and such damages are specifically excluded from the warranty.
The owner shall notify SRP with original Sales Order Number issued from SRP to arrange for an inspection within 30 days after discovery of any defect under this warranty and before any alteration or repair is made or attempted. This Limited Warranty shall be null and void if the owner makes any alterations in design.
This warranty is the only express warranty given by the company. No person has authority to change or add to these obligations and liabilities. The company reserves the right to determine whether the fault is caused by faulty workmanship, material, or the part that is defective.
Superior Recreational Products offers a 5-year Limited Warranty for powder coating to the original purchaser. This Limited Warranty is for factory applied finish only. Damage occurring from shipping, erection, vandalism, accidents, or field modification is not covered in this limited warranty and will require field touch-up immediately and periodically thereafter. The owner must report any defect in powder coat at the time the installation is completed. Not covered by this Limited Warranty are acute angles, welds, and end plates.
The Limited Warranty for powder coating provides the following after a 5-year exposure period when applied according to the recommendations listed on the product’s technical data sheet and appropriate surface preparation has been utilized.
For the purpose of this warranty, lifetime encompasses no specific term of years, but rather that seller warrants to its original customer for as long as the original customer owns the product and uses the product for its intended purpose that the product and all parts will be free from defects in materials and manufacturing workmanship. This warranty does not cover damage caused by vandalism, misuse or abuse, altered or modified parts, or cosmetic damage such as scratches, dents, fading, weathering, and normal wear and tear. This warranty is valid only if the structures are installed in conformity with instructions provided by Superior Recreational Products using approved Superior Recreational Products parts. Superior Recreational Products will deliver the repaired or replacement part or parts to the site free of charge, but will not be responsible for labor or the labor costs of replacement. Warranty claims must be filed within the applicable warranty period and accompanied by a sales order or invoice number.
Returns are at the vendor’s discretion, please contact us or reach out to your sales representative for more information.
Frog Furnishings provides a limited warranty on all materials and workmanship for five (5) years on any product made completely from our Resinwood plastic slats and recycled plastic bases. Frog Furnishings provides a limited warranty on all materials and workmanship for (1) year on any product made of steel, aluminum or a combination of metal and plastic.
The warranty excludes vandalism, improper use, product alterations, misuse, negligence, accident, theft, corrosion caused by chemicals, ice or snow damage and acts of God. The warranty does not cover any product used as a component of and/or a finished good for a manufactured primary product without the prior written approval of Frog Furnishings.
Frog Furnishings warrantees against rotting, decay or termite infestation for fifty (50) years for our plastic products. Any claim under this warranty must be filed within the warranty time-frame of original invoice date and must be accompanied by the original invoice or invoice number.
Returns are at the vendor’s discretion, please contact us or reach out to your sales representative for more information.
