Find the answers to the questions we hear most often. By providing you with these answers, we hope to make your quest for playground equipment even easier! Don't see your question here? Call us at 1-877-826-2776 or send us an email at sales@aaastateofplay.com and we will get back to you!
How do I know who I'm dealing with? Are you guys reputable?
We have been in business since 2006 and we deal with over 40 industry leading manufacturers. We have customers all across the globe and strive to make sure they are satisfied. We are accredited thru the BBB and are a member of our local chamber of commerce. If requested we can provide a list of references. Our staff is knowledgeable and trained in the current ASTM CPSI standards. Our warranties and customer satisfaction stands for itself!
Can I see a playground you’ve done in my area?
We are happy to show off our finished playground projects on our Finished Projects page. If you don’t see a playground installed in an area near you, just give us a call and we can direct you to the most recent project done in your area!
I cannot find what I am looking for online. Are there more products available?
Yes! Just give us a call if you do not see what you are looking for online. We can provide you with catalogs containing more options. If you still do not see what you want we have the option of having our designer make it for you.
Can I schedule a site visit to talk about our playground project?
If you are within a reasonable distance to our location we will be glad to visit. Or if your job is extremely large we can arrange for a visit to further discuss design and installation details. If you are too far away for a visit just send us pictures of the job site, measurements of the area, equipment desired, target age group, and budget and we will be happy to provide you with several quotes that can be adjusted as needed.
Services
Do you offer design services or customized play structures?
Absolutely! If you want a customized structure or something completely designed to fit your needs we just need to know the size of the area, budget, and what items you want for the structure.
Do you offer professional installation?
We offer professional installation through our own CPSI certified installation crew. With full professional installation our crew provides all tools and labor to get the job done safely and efficiently. If travel fees are cost-prohibitive we can arrange for a contract installer that is closer to you to complete the project.
Can I install the play equipment myself?
Yes! Two of our three installation options involve DIY. The first is a Supervised installation where we send a CPSI certified installation supervisor to your jobsite to help organize your volunteers and guide you through a safe and proper installation. The second option is a Customer Installation, where you (and your team of volunteers) handles all aspects of the installation from start to finish. We do offer phone support and detailed installation instructions, but only recommend this option to those with the necessary tools, knowledge and equipment.
Do I get to choose colors for my products?
Absolutely! Custom colors do require a longer lead time. Quick Ship items do not come with custom colors and are only offered in neutral and primary color palettes. If you want to customize your colors on a Quick Ship structure, it will take additional time to ship.
Finances
Do you have financing programs?
Yes! Just set up a quote first so the financier knows how much you need to be qualified for. We will give you the quote and you just need to contact the financier with all of your information. Then he will let you know if you qualify!
Your prices are low. Do you offer additional discounting?
Generally speaking prices are as discounted as we can get online. We strive to keep prices as low as we can to remain competitive. Sometimes based on quantity of items ordered or size of order we are able to negotiate with manufacturers for some additional savings to pass on to you.
Do you help with grants or fundraising?
Yes! Our team has compiled a Grants & Stimulus Guide that lists potential playground grants available by state.
Product Safety
Are your playgrounds safe for use in my state?
Yes! All of our equipment meets or exceeds federal, national, and guidelines.
Is any of your equipment toxic?
No. We strive to bring you the safest equipment possible.
Does my equipment need safety surfacing? Can I just put the equipment on grass?
Putting equipment on grass does not meet safety standards. Every piece of playground equipment requires an area of safety surfacing. The size of the item depends on the size of the area that requires safety surfacing.
Is there a standard warranty on your products?
Each manufacturer carries its own warranty. See our website for full details. We can easily provide you with a copy of the warranty.
Order Specific
Can I place my order online at your site?
No, the intricacies of playground buying are far too detailed to complete in an online transaction. We first have to set up a quote to get the accurate shipping cost. Once we have completed your quote you can place your order by calling with a credit card, check by mail, or PayPal. Municipalities and public schools can place the order with a purchase order.
Where do you ship your equipment? Do you ship to my city or area?
We ship nationwide! We have also shipped orders internationally.
How long will it take to get my order?
It depends on the item. Quick Ship structures will take 2-4 weeks. Custom structures take around 6-8 weeks. We will let you know if your item does not fit into one of these categories!
